Legitimacy & reliability
Campaigns & offers
Website and troubleshooting
Payments and fees
Customs clearance & cancellation
Order & delivery
Returns & refunds
We are looking forward to becoming a global e-commerce giant. We strongly believe that our customers are the ones who made Ubuy a successful cross-border shopping platform and disappointing a customer will cost us a lot. We are now a world-renowned cross border shopping portal trusted by millions of shoppers around the Globe.
Ensuring 100% customer delight for everyone who shops with us is our moral responsibility. We use advanced encryption systems in our payment process to ensure complete safety and protection for our valuable customers. In the case of any unlikely event of customers receiving an incorrect or damaged product, they will get a full refund, as per Ubuy policy.
You can trust Ubuy any day and be assured that your trust with us is really valuable for us and the money you spend is in safe hands. We are learning and growing each day to become better and more efficient in the days to come.
Thank you for all the support you have provided us over the years. We really value and appreciate that and will continue to provide better services every time you shop with us.
All the communications between the Ubuy website and your browser are encrypted since it is an HTTPS site and S stands for secure. The product rates offered by this site is highly competitive and you will find various types of deals and special discounts being offered during holidays, festivals and popular occasions, etc. It does charge money for freight and customs charges according to the customs policy of each particular country. Ubuy is a growing company and is getting better and better by learning from its experiences and making necessary changes.
Happy customers have also given positive reviews about Ubuy, on reliable sites like Trustpilot, Google Shopping, etc. The customer service team at Ubuy works 24/7 to ensure the smooth delivery of services. Customers can get a full refund in case of any product damage or unavailability according to the company return and refund policy. Ubuy ships its products from 8 international warehouses located in the UK, USA, Japan, China, Hong Kong, Korea, and Kuwait. It sells products from top global brands to ensure that the customers have a wide variety of international brands and product choices; while using DHL services to provide efficient timely delivery.Hong Kong, Korea, and Kuwait.
Yes, it is safe to buy from Ubuy, since it is a legit eCommerce store operating in more than 180 countries. It has been successfully delivering millions of products to customers around the globe since 2012. Many of our customer reviews on websites like Trustpilot have been positive while sometimes customers do face certain issues and we solve it ASAP.
We try our best to handle every order with the utmost dedication and passion. The initial days were challenging but we have expanded our team and modernized our systems with cutting-edge technologies to overcome those challenges.
Ubuy ships products from its 8 international warehouses located in the UK, USA, Japan, China, Hong Kong, Korea, and Kuwait. Some common issues that cause a delay in delivery are due to some of the reasons given below.
Flight delays, bad weather, national holidays, customs clearance procedures, complex international payment procedures, technical issues like website overload, etc. We are always ready to handle such events and ensure a smooth operation even if it results in a slight delay.
Use of Latest Secure Technologies
The Ubuy website runs on HTTPS which is a more secure version since all communications between your browser and the website are encrypted and the transactions are more safe and secure. All your personal information is kept confidential and is protected by secured networks.
Critical information is only accessible to a limited number of people, who have special access rights. In addition, the information is encrypted via Secure Socket Layer (SSL) technology and the website is scanned on a regular basis. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Delivery Protection and Refund
We do believe in ensuring 100% customer delight for anyone who shops with us. Our payment process is online and your money is safe with us since we use advanced encryption systems. In the unlikely event of an incorrect or damaged product, you will get a full refund as per the criteria.
For complete information please visit our website. If you have any doubts and queries please feel free to contact us at any time at firstname.lastname@example.org. We are always ready and happy to help you have the best experience with us.
Campaigns and Offers
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